There's an … Terrible service by Commonwealth Bank… Very disappointed!!!! Really not acceptable. I have been with this bank since I had a dollarmite account as a child, but apparently 30 years of patronage means zero to commonwealth bank. Long waiting timeVery poor responseAfter trying on several occasion and waiting for 2 hours, someone picked my phone and kept me waiting for another 15 minutes to solve my issues. Never in the 3-4 months this was accumulating did the bank advise. The number of times my partner and I have attended a branch and a “financial advisor” or teller has spoken past me and to my partner (like maybe I wouldn’t understand money cause I’m female) even though all our accounts are in both names. Our complaints management policy In managing customer complaints, we aim to create a quick, fair and consistent process for our customers that is … Member FDIC. will be leaving the bank soon as possible. It says almost all will be repaid in … St George customer service is so much better. Last was application to commence construction. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I have never been on hold for less than half hour when calling. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. 15 yearsNo reliableBad experiences in customer service Don’t bank with Commonwealth bank.Don’t bank with Commonwealth bank. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:Did the branch manager follow procedure.Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. CBA did not contact mum regarding homeloan in arrears. BUT School good! The Commonwealth Bank has now identified all customers who are due a refund plus interest and is in the process of contacting them. I would recommend looking elsewhere. Equal Housing Lender. (The postage charge (which was not insignficant) appeared on my card statement.) The reviewer stated that an incentive was offered for this review. The tragedy is this isn’t even the worst experience. Register now and take advantage of ProductReview's Brand Management Platform! I'm again on the line with customer support, it's been 45 minutes and I'm still waiting for someone to pick up. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to … This is one of the worst banks for everything. Over and over the recorded message thanked me for my patience. “A lot of our customers have never been in a position where they have been behind on their repayments or in financial difficulty, and as such, they are understandably worried about what might happen and whether they could lose the family home. resubaehtgnolhcs on 07/01/2019 - 01:22 +2 votes . Use this comments section to discuss problems you have had with Commonwealth Bank, or how they have handled your complaints. I have had recent loans through CBA with no issues and always paid on time and paid out early. Hundreds of customers took part in Commonwealth Bank’s first ever virtual customer forum, hosted by former broadcast journalist, Helen Dalley. It seems they can’t even afford to buy rights to real music or perhaps even radio. W...Read more. And my everyday account has a negative balance. How do they expect you to follow the instructions when they say to call to set up your Netbanking if they won't answer the phone on their end. Further details in the disclaimer. While it wasn’t possible to address every question submitted, most of the customer commentary fell into a few major themes. 7 First Commonwealth Mortgage reviews. This is a sick joke. I call again and they say it never happens in 1 business day, it needs at least 2 to 3 business days. Mr Comyn went on to answer a number of pre-submitted customer questions which covered a range of topics, including his opinion on the broader economic recovery, his expectations for property prices and interest rates, as well as Commonwealth Bank’s raft of current and future support measures. W... ell that was presumptuous since I finally lost patience and hung up. !Please contact the bank and ask to speak to a manager,this is disgusting behaviour!! I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. A good super fund can make a substanial difference to the amount you retire with. Mum and I share everything - our money is both mum and mine. When it's your money, you can go pound sand. I have been trying to get to them for days.It is time for them to send their call centres offshore. School teach you write good. I have no idea. Commonwealth Bank is the largest company in Australia and one of the heaviest lenders to fossil fuels among Australian banks. Unbelievable for an Australian bank and I am calling it quits after 12 long years with them. I'll give them the boot as soon as I can. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Visit Customer Services. Nah, not enough good. Commonwealth Ombudsman Contact us page. I applied through netbank and was instantly approved, they asked for my latest payslip which I sent then they sent me my contract which I accepted. Every single time I call CBA it's a wait time of over 1-2 hours, no matter what you call for, no matter what time you call, no matter what the reason. I have been on hold now for 90 minutes and have given up. I’m with this bad bank over 8 years still give me hard times when i call them or in-person. 12 years old? I recently sold a car and was paid with a bank cheque from CBA. Treasury Tower, 65th floor … !It is a disgrace in these modern times where everything is digital it takes 3 working days to clear a cheque - more so a ‘bank guaranteed’ cheque, being paid into the very same bank it was drawn from - unbelievable. Took 3 weeks so far for the application, banks promise each time different date but nothing happens. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. Never in the 3-4 months this was accumulating did the bank advise. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. I have no problem with that as long as their information is kept up to date and functional. Complaints Department Commonwealth Bank. I’m afraid this wreaks of a large corporation making use of my funds free of interest for 3 days - it is once again a banking wrought where customer service is of no consideration.The result was we had to borrow a vehicle so that I could get to work and back each day for 4 days, thanks to CBA’s lack of customer service or care.I would like a fair explanation as to why it should take 3 days to clear a bank guaranteed cheque, particularly without any option of fast clearance. I was on hold after tea when things are usually quieter and I still had no answer after being on hold for over an hour. Information about Commonwealth Bank was first submitted to Scambook on Aug 29, 2014. Now postponed without any notification. THE most powerful banker in Australia has told a parliamentary inquiry he would be open to a tribunal to represent customers while denying there was a … Not only is it hard to get in touch with them, but when you do, the staff is generally rude. I ‘ve been a customer of CBA for over 50 years with 2 home loans, credit cards and savings account.Never missed a payment or went into overdraft. The Commonwealth Bank … They also apparently no longer provide their callback service, so you have to stay on the line listening to their soul crushing elevator music. I'd contact them immediately after the 45 days. Throughout 2020, Commonwealth Bank has sought to provide customers with a range of support measures, including: more than $700 million in new loans under the Government’s Coronavirus SME Guarantee Scheme; hardship relief for small businesses; waiving of merchant terminal fees for small business customers; the introduction of Home Loan Compassionate Care; and a range of services to support those impacted by domestic and financial abuse. I have been with the bank for 30+ years - today they had a glitch in their system as I was making a transfer in which my transaction didnt go through, as I was confused as had plenty of money in the account I tried again and a again and nothing happened... then the money was gone out of my account and not in the other account - after being on hold twice for over 30 min twice they said I had to ring the other people and get it sorted from there end in which I tried and they said they would let the bank know. CommBank welcomes your comments. Rating 4.67/ Commonwealth Bank and Trust has an overall customer satisfaction rating of 4.7 out of 5 stars based on 3 votes and 0 reviews & complaints for 17 branches. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. The Commonwealth Bank of Australia (CBA), or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. Onto the phone with them again, and standard textbook answer, that it will surely come .... just delayed....Read more. We are just ordinary folk who have done nothing wrong. Hire more staff. Especially seeing as this is to do with a fraudulent transaction. The bank at 76 The Entrance Rd, was temporarily closed in May and staff were seconded to support the bank’s call centre to cope with the huge influx of customer inquiries through the COVID-19 crisis. Ridiculous. Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. But, we’ve also had customers where we have extended their repayment deferrals, because that has been the best option for them,” he said. Shame on you, Commonwealth Bank!! Had enough now! Clearly agetated &’upset there was no duty of care about mums emotional state. I then got put up to another woman who was rude and unhelpful and i said why is it everytime you want my money you take it instantly yet when you stuff up through no fault of my own do I have to wait 1 - 2 days --- they said there is nothing they can do -- should be in tonight before 10pm which leaves me $3000 down out of my account which was required to pay certain bills today and now I cannot do that - they have a lack of help, lack of assistance, lack of empathy and absolute worst service in town If you have thousands of dollars cash money in your account then they use it to invest everywhere without even giving you a cent of profit without even mentioning about it. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. We want to be a leader in Australia’s economic recovery and transition over the next few years,” Mr Comyn said. They gave me a months notice. The most complained about bank in the period between November 2018 and June this year was the Commonwealth Bank, about which more than 3,890 complaints were made. A free inside look at company reviews and salaries posted anonymously by employees. I have been with the bank for 30+ years - today they had a glitch in their system as I was making a transfer in which my transaction didnt go through, as I was confused as had plenty of money in the account I tried again and a again and nothing happened... then the money was gone out of my account and not in the other account - after being on hold twice for over 30 min twice they said I had to ring the other people and get it sorted from there end in which I tried and they said they would let the bank know. Contact the Bank’s complaints team. They didn't want to budge but I took it up … I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. They were agressive & saying horrible things about the POS. The service is pathetic. Mum gave me bills to pay so I went to post office and advised decline. The loan is almost finished and the auto transfer was far greater than what's needed, sending my everyday account into overdraft. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. At First Commonwealth Bank, we’re obsessed with helping you build financial confidence for yourself and your business with checking and savings accounts, loans, financial planning, treasury management and SBA loans. By Jess Rogers Hundreds of customers took part in Commonwealth Bank’s first ever virtual customer forum, … My money is in a loan account that I cannot use. Through the whole process has been given the dates at different stages of the process and CBA never delivered. They also claim a "high standard" of customer service. should you make she you have your facts in order before defaming a persons reputation. Mum and I share everything - our money is both mum and mine. Branch manager accused me of POA abuse. I’m with this bad bank over 8 years still give me hard times when i call them ,when I’m going in person. More than 400 people have signed a petition prepared by The Entrance MP, David Mehan, calling on the Commonwealth Bank of Australia (CBA) to reopen the The Entrance branch. Commonwealth Bank (Bank): 1.6 out of 5 stars from 1,586 genuine reviews on Australia's largest opinion site ProductReview.com.au. Commonwealth Bank. Put some more staff on please. I have been a Commbank customer for 5 years. Last week I had an erroneous auto transfer from my everyday account to a personal loan account. Call us: 15000 30 (Operational hours: 07.00 - 19.00 WIB) Calling from overseas Call us: (6221) 2935-2935 The Complaint Handling Submission Mechanism. Join our CEO Matt Comyn to talk about what's on the minds of our customers and the community. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. Facebook; Twitter; Youtube; Instagram; Head Office. We have not abused any employees. Initial complaints … Over and over the recorded message thanked me for my patience. Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. Email Customer Services on customerassist@cba.com.au. “We have thought about that and we have worked with the Financial Council of Australia and said: ‘why don’t we give customers the certainty?’ We won’t be commencing any foreclosures or forced sales until October 2021. “One of the things that we observed – and we have made more than 300,000 calls across our personal and business customers – was that even for those customers who had restarted their loan repayments, they were worried about next year. Mr Comyn also said the bank was committed to supporting its customers and providing them with peace of mind wherever possible, including the recent mortgage moratorium or freeze on forced property sales the bank introduced last week. Have tried several times to use phone banking services. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I bank with them as well so thought it would be an easy transaction which would give me immediate access to the funds. Terrible experience, waiting time is endless. Write a review on ProductReview.com.au! Your trust is our top concern. Complaints. In a letter to … Maybe all my patience has evaporated since the experience is causing me to reflect on my choice of bank and I am seriously considering moving my banking to somewhere else. The customer service manager was so rude, she dont listem and did not care about my problem, she just would like that i leave the bank, i never ever speak with a person rude like commonwealth staff was. I’m with this bad bank over 8 years still give me hard times when i call them ,when I’m going in person. We have poured over my accounts to try and identify and transactions that might have raised a red flag but can find nothing.We went to AFCC but CBA just repeated they can do this and don’t have to give a reason. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. We are not involved in money laundering, fraud or any questionable activity. Just wait, they will get back to you within their 45 day time frame - we've just finished the silly season! I was with the bank more than 3 years this is not a reliable bank and costumer service is very poor. This gives the Bank the chance to investigate the situation and put things right. Bank cheques usually take 3 days it's a joke especially when you have to pay for it.It's all a money making scam, All banks are 3 working days clearance for bank cheques its been like that for quite a few years. I recently applied for a personal loan through Commonwealth bank to consolidate 2 credit cards. Total clowns! Dribble, dribble, garbage, garbage. Since then the page has accumulated 1 consumer complaint. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. The yellow bank has multiple accounts on customers, but it's making cleaning up their problem. Some years ago, I was in a remote location, and my keycard would not work. And home repayments have now been rectified due to mum having account where the direct debit for loan. We had ordered our new car and needed to use the funds from the sale of our car as a deposit for the new one. I’ve advised my solicitor. Every single time you will spend more than 1 hour on the phone. The Reserve Bank today announced that it is partnering with Commonwealth Bank, National Australia Bank, Perpetual and ConsenSys Software, a blockchain technology company, on a collaborative project to explore the potential use and implications of a wholesale form of central bank digital currency (CBDC) using distributed ledger technology (DLT). I would get my new replacement card a week before expiry. On … Me think very much you angry, angry air balloon solvent nuts. “From the bushfires earlier this year and then the pandemic, we have certainty worked hard to put as much support as possible in place. HotCopper has news, discussion, prices and market data on COMMONWEALTH BANK OF AUSTRALIA.. Join the HotCopper ASX share market forum today for free. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. You can also share your own toughts and complaints about Commonwealth Bank and Trust using the form … Contact again, they admit that it could be lost and they got no trace of it -suggested I cancel the card and get a re-issue. If you own shares in a company, then you can have a say in what it does. Every avenue for help points you to their app or online presence. If I could give it a negative star I would. 90 minutes of listening to the same repetitive ditty and no indication of the wait time or where you stand in the queue. Commonwealth need to respects their customers more and hire more staff. I've had to dispute transactions over a year old. He he! Literally everything. Complaints handling is available on the Commonwealth Bank website via ‘Customer Support.’ The first step is to call on the complaints line 1800 805 605.If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a … Pretty useless service commbank. Comments. Call Customer Services on 00 61 2 9999 3283. Unforgivable! Learn about Commonwealth Bank culture, salaries, benefits, work-life balance, management, job security, and more. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is. Companies can't alter or remove reviews from ProductReview.com.au. I tried calling the bank again and sp...Read more. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Find some other bank to bank with, guys. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. “Many of our customers have resumed their repayments. Commonwealth Bank of Australia’s CEO, Matt Comyn, has hosted the bank’s second customer forum this year – the first to be fully virtual. For anything. “We are … Commonwealth Bank leads in complaints against big four. We had arranged to pick up the new car the following day, but when paying in the bank guaranteed cheque I was informed it would take 3 working days to clear! Because let's face, what are you going to do about it? CBA claim that they are "onboarding" new people to cope with longer waiting times. CBA claim that they are "onboarding" new people to cope with longer waiting times. 145 reviews from Commonwealth Bank employees about working as a Customer Service Representative at Commonwealth Bank. PM / By business reporter David Taylor. Mr Comyn said while there was still a lot of uncertainty going into 2021, he was optimistic about the future given the recent news about the new health vaccine. So when the statement came for that card, she went through it and saw the "huge" (to her) debits racked up in "just" the 2 weeks I had used her card, and I then cop a ton of unhinged and unfair abuse from her for being "extremely" spendthrift. First Commonwealth Bank: Pittsburgh, PA 15223. Thanks CBA for causing me inconvenience, wasting my time, ripping me off with that postal charge and further adding to my already tense marital discord. My Mastercard with them was expiring, and first off: Onto the phone with them again, and standard textbook answer, that it will surely come .... just delayed.... Past expiry date arrives, no card, 1 week past expiry date still no news. Out of the blue, in August received notice that they were closing all my accounts ( except joint home loan). Tried she refused to see me ignored my emails. To make a complaint, please use the online form.. Thank god at least they picked my call. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Ridiculous. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x. Very low-interest rates offered for savings accounts, far lower than the competition. How wrong was I!! 20+ years, not reliable.This last 2020 recent COVID year: My Mastercard with them was expiring, and first off:No letter or email or any sort of correspondence from them reassuring me that something would be done...so 2-3 weeks to the leadup to the expiry I contacted them at my local branch and all I got was a standard textbook response, that all will be taken care off as per automation - there was no need for me to get anxious. Commonwealth Bank (Bank): 1.6 out of 5 stars from 1,586 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Netbank is missing certain statements I require for tax purposes. Brothers used threat of loosing apartment to cohere her to bank. Commonwealth Bank complaints contacts. Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Customer Care. They also claim a "high standard" of customer service. In his opening comments, Mr Comyn acknowledged what a difficult year it has been for our customers and Australia more broadly. Sooner is better. Poor service, no loyalty to long serving customers, the looong call wait times. I have been on hold now for 90 minutes and have given up. A free inside look at company reviews and salaries posted anonymously by employees. CBA did not contact mum regarding homeloan in arrears. I have been with Commonwealth bank since a child. Tweet Commonwealth Bank. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. Time or where you stand in the 3-4 months this was accumulating did the the... 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