Building your own resume can give it a personal touch. Monitors, logs, and screens messages, providing managers with necessary details for follow-through, Data entry projects, as assigned, including but not limited to Homeowner Paperwork and Updates and Check entry, Electronic filing system (docuware) to ensure documents are properly logged and archived pursuant to the companies policies at least 2-3 times per week, Completes all other Concierge duties as necessary, Follow safety procedures and maintain a safe working environment, Ensures the highest quality of service for every event, Assists in moving furniture, tables, chairs and other event inventory as needed in a fast paced environment. Promotes Hilton marketing programs. Be kind and helpful to everyone, Escort/assist tenants to and from cars, lobby areas, etc, Proactively assist with packages and groceries, Implement/enforce building access control, Provide additional level of security for the complex, Take resident requests for maintenance services and complete the required documentation, Prevent unauthorized written and verbal solicitations throughout the building, Take control of the lobby and monitor cameras and entranceway, Maintain a clean and pleasant environment, Secure all packages, deliveries, and other appropriate items at the designated area, Monitor use and return of carts. Assist workstation mobility guests in reserving conference rooms when necessary, Assure the common areas within the workstation mobility area and the areas around the reception area are well maintained and ready for guests, Maintain lists of local amenities including restaurants, list of caters, maps of surrounding areas and phone numbers for transportation, Minimum of one to three years quality customer service, related experience and/or training, or equivalent combination of education and experience, Must be flexible and able to work early mornings, late nights and peak hours of operations, Excellent interpersonal skills, must project a professional appearance, outgoing and energetic personality, Demonstrate excellent verbal and written communication skills, Self –motivated, self-starter. according to individual needs, Answers telephone calls and inputs messages into the computer. © 2021 Job Hero Limited. Must be, outgoing, and present a professional, pleasant, and courteous appearance at all times. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities, Answer guest questions regarding area or hotel, outlet information and services, Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures, Collects, reports and documents objective and subjective data, Consults and seeks guidance from the RN as necessary, Ensures that assigned tasks are performed in accordance with policies and procedures, Promotes a culture of safety to ensure a healthy practice and living environment, Welcome guests to the Lounge complex and meet and greet on Airside, Respond to guest requests for assistance and or information, Ensure procedures are followed in regards to guest visitation, enquiries, and guest confidentiality, To ensure and assist guests with all requests regarding city information, theatres, tours, restaurants, limousines, couriers, car rentals, mailing and stamps and all current events in local city and major events in Singapore and Australia, Keep up to date information for both local and international hotels, restaurants, car rentals, theatres, limousines for all cities where Qantas fly to, Induct new staff into the team, department and Lounge in the first week of their employment following guidelines. Use equipment only as intended, Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel, Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Have a thorough knowledge of all dates, times, prices and descriptions of all events and activities offered through Tenaya Lodge as well as with outside vendors including holiday and seasonal special events, Have a clear understanding of all operations and procedures that take place at the concierge desk including but not limited to, Booking (reserving) events and activities at Tenaya Lodge as well as with outside vendors, Creating guest itineraries and sending guest confirmations, Posting activity charges and issuing tickets for all events and activities for Tenaya as well as for outside vendors, Have excellent memorization skills in order to have all pertinent information readily available at the time of inquiry, Welcome guests to the property and/or thank guests for staying, Assist with internal and external directions, Assist with service recovery situations by engaging guests and seeking out how their stay is, Assist with sharing information with guests on events, activities, spa, dining, current special events, etc, Be able to read road maps and give proper directions, Have a clear understanding of how to read Group Resumes and Banquet Event Orders (BEO), Have a clear understanding of Tenaya Lodge/DNC cash handling procedures, Take ownership of guest problems and act upon them in a timely manner, Use creativity and quick thinking to accommodate unusual and rare guest requests, Attend all department meetings and other hotel meetings when necessary, Provides reservation service for Pinnacle Entertainment, Inc.’s guests, including airlines, shows and restaurants, hair and manicure appointments and related personal services, Handles special requests for L’Auberge Lake Charles’s guests, Provides accurate, up-to-date information on Pinnacle Entertainment, Inc. and area activities, entertainment and L’Auberge Lake Charles’s special promotions, Interfaces with VIP Services, Hotel and Food and Beverage in handling preferred guests and special requests, Recommends changes that improve the concierge operations, Ability to move boxes of brochures that can weigh up to 20 pounds, Passionate about hospitality/Guest oriented, outgoing and service minded, Good interpersonal skills and self-confidence, Assist guests with inquiries regarding local and surrounding areas, Book reservations and follow up with hotel patrons as requested, Must comply with policies and procedures of the Front Desk Department, View and issue available Express Comps through CLEO for casino patrons, Enroll patrons in M Life and issue M Life card to new members, Answers inquiries and gives proper directions, Cleans and stock work area/transporting necessary supplies, Assist in maintaining in-house credit reports, housekeeping reports and special room assignments, Balance clerk/cashier postings, cash, and credit transactions, Access patron information through Opera and CLEO, using multiple systems at once, Interacts with all other hotel departments, Files registration cards, back up and all related hotel reports and paper documents, Adheres to all Beau Service Standards set forth by Beau Rivage and the Hotel Division, Must be able to speak and understand English, United States Citizenship and professional ability in reading and writing in the English language, High School diploma or equivalent with a minimum of 2 years of hospitality/ guest services work with demonstrated experience that fulfills the required knowledge, skills and abilities, Flexibility with the ability to work in a stressful environment while handling multiple managerial and technical tasks, Excellent organizational , reporting, and briefing skills, Experience with Microsoft Windows applications including Office, and Audio/Visual equipment, Provide coverage to receive customer requests via telephone within three (3) rings on a daily basis, 24/7/365, Receive, assess and appropriately respond to incoming calls to include calls from the non-attributable lines and handle them accordingly to established security procedures, Place outgoing calls on all phone lines in accordance with established security procedures, Receive messages over the message center contact line and relay information to appropriate individuals, Record information on the base notification system and inform specified media outlets regarding weather conditions and base operational status, Maintain the base telephone directory that lists residents, employees, contractors and buildings, Issue and log “restricted” keys for access to areas on the base and recreational resources, Maintain existing SOPs, coordinate with customer security officer, Upon request, issue vault and safe combinations to approved individuals’, Maintain computer data base for access to base buildings, Maintain and update records for primary and secondary vault custodians, as well as conduct quarterly audits to ensure data integrity, Perform ad hoc administrative support to the base operations support division, Receive and maintain emergency / after-hours sensitive materials, insert training weapons and/or official items requiring secure storage, Generate, log, troubleshoot and physically respond to issues for all Base access systems (pins, key cards, etc. Responds to emergency situations in a calm, efficient manner. Ability to build constructive, professional, and effective relationships, Be fully acquainted with the different points of interests, Assist in arranging for restaurant reservations and limousines as required by our guests, Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department, Accept other special duties as required by management, Set up all amenities for guests celebrating special occasions, Set up special packages that include pre-calls from the concierge and specialized amenities, Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays, Strong knowledge of Microsoft Office Software, Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel. Retrieves mail, small packages, and facsimiles for guests as requested, Arrange and confirms recreation, business and dining activities both inside and outside the resort. Maintain working relationship as liaison between residents and building management. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. In a residential apartment building, you typically work at a desk or station near the front of the building. Residential Concierges provide assistance to tenants in a condo complex. Must be able to transport oneself not only around the office, but also around the Community Association, Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. Every guest should be "Welcomed" in to our space, Accurately bill and audit CME and other vendor charges regards to guest folio, Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate, Preferred previous concierge experience and knowledge of the Denver market, Coordinating all aspects of the guest requests; record and track all pertinent communication and details of guest itinerary, Maintain communication of up to date, accurate information between guests, staff, management and our partners, Share information about the resort and activities, island activities, restaurants and other information as it pertains to guests, Maintain and report deficiencies in the department, Knowledge of all safety and emergency procedures, Knowledge of the Hawaiian islands, culture and activities required, Must have previous experience in customer service industry, preferably in hotels. Maintains cleanliness of the lobby and surrounding areas, Location/Facility – Baylor All Saints Medical Center, Main liaison between AECOM and the building management, Oversee and coordinate vendors and suppliers for the office, Greet all visitors and be acquainted with all staff based in the office, Adhere to AECOM safety and security protocol, Assist guests and new hires in getting familiar with the space and how to work in it effectively, Communicate policies and conduct training to ensure a safe and productive work environment; update and re-communicate, as needed, Process PO’s and payments associated with managing Century City office, Act as the “face” of AECOM; create the AECOM experience; act as “go to” for staff and guests alike, Communicate concierge services to occupants and visitors, Review office etiquette and protocols with guests and visitors, Implement employee and guest access, and maintain access badge inventory, Coordinate meeting space reservations; act as point of escalation or resolution; confirm recurring reservations; act as database administrator for conferencing and reservation systems, Maintain service levels of cleanliness and orderliness; work with porters, janitorial staff and/or property management, Conduct morning rounds to ensure all workspaces are orderly and provided with common set of supplies; conduct evening rounds to ensure all workspaces are orderly, Assist with pantry and service area upkeep, Maintain local amenities references and brochures such as area maps, local eateries, list of caterers, etc, 5+ years of service industry or customer-facing experience required, experience working in a high profile role and environment, professional demeanor, positive attitude, sound judgment, ability to weigh alternatives and provide recommendations and/or direction, comfortable asking questions and taking a consultative approach, Exudes a high level of customer focus and care, Requires being on time and very punctual with the assigned tasks, Demonstrates a positive attitude and professional demeanor, serving as an ambassador for the company, Ability to read and interpret documents such as operating and procedural manuals, Strong communication, organizational, decision-making and interpersonal skills, Detail-oriented while maintaining thorough follow-through, Ability to multi-task and to work well under pressure, Proficiency with electronic resources such as Internet, Outlook, Word and Excel, Demonstrate key technologies and explain benefits to customers, Use technologies with demonstration software, including video product presenter to showcase vehicle configuration in photo-realistic fashion, Excellent communication skills both written and oral, Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, Experience working in product specialist roll, Experience working in product specialist role, Hold a Full clean UK driving licence as the role will include valet parking, Have at least one years experience of working in a similar role within a 4/5 star hotel, To familiarize self with each group, knowing the contact, meeting agenda etc, Able to assist with last minute requests and changes, To know all facilities of the hotel and their hours of operation, Inform management that you are on duty, events, operations, banquets, front desk, Create daily packet with meetings to include Group Resume, Schedule of Events, Banquet Event Orders, Identify possibility for catering, audio visual upsell, Walk all meeting rooms for the groups prior to group arriving, Ensure all requested food and beverage, audio visual and special requests have been correctly placed in the room, Introduce self to the planner and review your role, Confirm timing and final head counts for food and beverage, Do a hand off introduction of second shift supervisor / captain with the meeting planner, Each associate is expected to carry out, within their capability, all reasonable requests by management, Previous Hotel and/or catering experience preferred, Must be a self-starter and be able to work with minimum supervision, Computer Skills in Word, Excel, Delphi and SMS a plus, Represents as the "Director" of First and long lasting impressions, customer service, and hospitality. Retrieves messages and communicates contents to the guest. 1,038 Residential Concierge jobs available on holiday/seasonal events, book/career fairs, etc. Must adhere to dress code; good grooming and personal hygiene habits; and strict adherence to attendance policies. Keep appropriate records in the logbook, Log in all contractors. Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation, Provide all guests and owners with friendly and professional guest services in a timely manner, Coordination of in-room guest services directory. Clear dirty dishes, wipe tables, fluff cushions, organize newspapers, water plants etc, Issue Member Ski Passes/Club I.D.s using RPOS and Customer Manager. Love this resume? Recommend changes to the product and services. Assisted Real Estate brokers with offering prospective residents information regarding the community; Assembled collateral packages for prospective residents. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Full-time Residential Concierge to 20 Pine Street, a luxury condominium in the Financial District designed by Armani Casa. 20+ concierge resume samples to customize for your own use. Residential Concierge Jobs in London - January 2021 | Skip to Job Postings , Search Close Evolves into an effective team member. How to Write a Resume for Concierge Job: Best Tips A presentable and beautiful document is the key to success. Assist with word processing assignments, when necessary, Build and maintain rapport through positive, professional relationships with Residents; holding contextual/relational conversations; using good judgment, Simultaneously provide personalized and warm interactions with Residents, staff and visitors. and must be able to direct guests to those restaurants, Arrange tickets for all shows, sporting and special events, Provide information regarding outside stores, shopping malls, parks, recreational facilities, places of worship, etc, Book transportation for guests and arrange airport pick-up for VIP guests, Serve as remote front desk support location to assist guests in picking up room keys or in express check out, Provide professional concierge services such as arranging and confirmation of reservations for hotel activities, dining and spa as well as arrangements for off premise activities, including but not limited to dining, transportation services or car rentals, Conduct Pre-Arrival calls for guests and make preliminary arrangements for guest stay, Maintain a peaceful and service friendly environment in the lobby. Knowledge of basic computer programs utilized at property. Additional responsibilities as requested by management. Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors, Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand, Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced, Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system. Posted: (3 days ago) Residential Concierge Resume Examples. Established relationships with residents to tailor services to their individual needs, Received, sorted and distributed mails and packages. Experience in the wine or hospitality industry preferred, Competency in Microsoft Office: Word, Excel, Outlook, and PowerPoint, Ability to quickly learn and utilize other software systems, Familiarity with Paso Robles and all of San Luis Obispo County attractions and wineries, Proven success working in a customer service position or industry, Demonstrated strong ability to work well under pressure, Ability to establish direction and prioritize work, obtain commitment and execute appropriate logistical processes, Must be willing to work flexible hours, including weekends and holidays, Must be proficient in executing all details, Minimum of two (2) years customer service or related experience, required, Demonstrated interpersonal and communication skills. Of information a Desk or station near the Front of the hotel a Degree in building your job... Hospitalizations, deaths, etc. skills that are relevant to your target job for property management leasing... 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